Merchant of the Week: Rich and Amy Glotzer, Millwood Drug Mart
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Friday, February 17, 2012
by Rob Greenstein
Full disclosure: I’ve known Rich and his wife Amy for 25 plus years. One day I’m taking a high school biology class with Amy—the next day she’s my pharmacist!
When did you two open Drug Mart in Millwood?
Rich: After several years of working as pharmacists in New York City, we decided to open up our own store. We opened for business on June 1st in 1995 and moved to Millwood just a few months later.
Amy: I think you opened your law office a few months later. Ms. Marvin, our biology teacher, would be proud.
Is must be nice living minutes from your store, did you close your store in Bedford Hills because your commute was too far?
Rich: It’s true the Bedford Hills commute was twice as long as Millwood’s (four miles as opposed to two) but that’s not the reason we sold the store. We had been operating the Bedford Hills store for six years with nine years still left on our lease. We were approached by our landlord because CVS was interested in moving into the shopping center. After some thought, we decided to sell the Bedford Hills store and focus all of our attention on Millwood. Bigger isn’t always better.
How is running a store with your wife? I know who’s a better skier but who’s a better pharmacist?
Rich: It’s a pleasure working with her. As you can imagine, it is not always easy but the good far outweighs the bad.
Amy: What bad?
Rich: As far as who is a better pharmacist, no comment.
Amy: He’s trying to redeem himself. I spend most of my time now focusing on the front end of the store. I’m always trying to find fun and different items to offer our customers. And, yes, Richie is a better skier. Let’s leave it at that.
Rich, I grew up with your dad’s Drug Mart in Spring Valley. Not too many Independent pharmacies survived. Is must be tough competing against the big chains.
Rich: It can be difficult competing with chain pharmacies, but Independents can definitely thrive. What sets us apart is great customer service and our connection with the community. That, combined with competitive pricing, has kept our business going for over 16 years.
Amy: We also accept every major prescription plan and the co-pay is the same as what you pay at the chain pharmacy. So if you pay the same, wouldn’t you want great service too?
Rich: And, by the way, more than 45 years later, my dad is still running his store.
Congratulations on being voted “Best of Westchester” by Westchester Magazine and “Top 50 Independent Pharmacies in the Country” by Drug Topics Magazine. What’s the secret of your success?
Rich: It’s always an honor being recognized by your peers and community.
Amy: Unfortunately, Westchester magazine no longer has a best Pharmacy category.
Rich: As far as our success, my dad always says, “customer service is the bottom line”.
Amy: Living in the same community, sharing the same experiences and having a personal relationship with your customers definitely helps.
Your web site is a great resource. Customers can refill prescriptions, you have a drug & health center, recipes & even e-coupons. How’s your online catalog doing?
Rich: The website is a work in progress. So far we’ve had a positive response and we are always looking to improve it.
Amy: Sales are starting to pick up and will definitely improve once we finish adding all the gifts and other products we sell. Check it out: www.drugmarts.com
Have you always been so active with community events?
Rich: Yes. Whether it’s coaching sports or donating to local charities and schools, we always make time to help out. I’m looking forward to working with the turf committee.
Amy: When you live and work in your community it’s important to be involved in what’s going on.
What do you think the town could do to make conditions better for business in Millwood?
Rich: Millwood has a great mix of stores. We have everything you need to shop. The sidewalk was a great addition to Millwood but it would be even better if the loop was completed to connect the town.
Do you find yourself drinking a lot of Tazza coffee throughout the day?
Rich: Tazza is great, but I’m not a big coffee drinker. Never liked the taste. I had one cup my freshman year at Boston University to wake me up for an early class. I dropped the class and stopped drinking coffee. I do, however, love their frozen hot chocolate.
Amy: We have a great shopping center. It’s not big but it’s got a great assortment of stores….a bank, liquor store, supermarket, dry cleaner, cafe, post office, and, of course, a family owned drug store.
Any discount or giveaway for NewCastleNOW readers who mention this article?
Rich: Sure, a free stress ball.
Amy: What—a sport?!?!?
Richie & Amy Glotzer
Millwood Drug Mart
230 Saw Mill River Road
Millwood, N.Y. 10546
Visit NCNOW.org’s Business Section to see other “Merchant of the Week” pieces by Rob Greenstein.